Privacy Policy
Protection and processing of personal data Last updated: September 2026
Casa Almacén respects the privacy of its users and is committed to protecting their personal data.
This Privacy Policy explains what information may be collected through the Casa Almacén application and related services, why it is used, with whom it may be shared, how long it may be retained and what rights users have regarding their data.
The data controller is:
TRES LUNAS SRL CUIT: 30-71460369-4 Avenida Olazábal 5202, 2nd Floor, Apartment C, CP 1431 Ciudad Autónoma de Buenos Aires, Argentina Email: info@casaalmacen.com Web: www.casaalmacen.com
1. Data We May Collect
Depending on how the application is used, Casa Almacén may process the following categories of information.
Identification and Contact Data
• First name. • Last name. • Email address. • Telephone number. • Address when required for a transaction. • Information necessary to administer the user's account.
Professional Information
When a user requests a professional account, we may request:
• trading name; • profession or business activity; • website; • portfolio; • Instagram; • other professional or commercial profiles.
This information may be used to verify professional activity before approving the account.
Quotation and Transaction Information
We may process information relating to:
• products viewed or requested; • textiles; • colours; • designs; • quantities; • metres; • measurements; • panels; • finishes; • notes; • quotations; • orders; • deliveries; • tax documentation.
Technical Information
The application may generate or process certain technical information required to operate, protect, diagnose and improve the service, including:
• device type; • operating system; • application version; • technical identifiers; • IP address; • usage events; • error and failure information; • diagnostic and stability data.
2. Purposes of Processing
Personal data may be used to:
• create and administer accounts; • verify professional accounts; • respond to enquiries; • prepare quotations; • manage transactions; • coordinate production and deliveries; • issue commercial or tax documentation; • provide customer service; • operate the application; • improve the user experience; • detect technical failures; • maintain security; • prevent fraud; • comply with legal obligations; • produce usage statistics; • send communications where appropriate.
Personal data will not be used for purposes incompatible with those for which it was collected.
3. Firebase Analytics
Casa Almacén may use Google Firebase Analytics to obtain statistics regarding the operation and use of the application.
These statistics may help us understand, for example:
• which catalogue sections are used; • which colours or collections are viewed; • how users move through different screens; • which features receive the most use.
Custom events configured by Casa Almacén must not contain:
• names; • email addresses; • telephone numbers; • addresses; • free-text order notes; • or other personal information entered directly by the customer.
Casa Almacén's Analytics implementation is not intended for advertising, remarketing or tracking users across applications or websites.
4. Firebase Crashlytics
Casa Almacén may use Google Firebase Crashlytics to identify:
• application crashes; • technical errors; • functional failures; • stability issues.
This information helps Casa Almacén detect and resolve technical problems in the application.
Technical data generated by these services will be processed in accordance with the applicable Google terms and policies and this Privacy Policy.
5. Notifications
The application may request permission to send push notifications.
Users may accept or reject this permission and subsequently change their preference through their device settings.
Notifications may be used for communications relating to Casa Almacén services.
6. WhatsApp and External Services
The application may allow users to initiate communications through WhatsApp or other external services.
Information transmitted through those services is also subject to the relevant provider's privacy policies.
Casa Almacén may use information received through these channels to:
• answer enquiries; • manage quotations; • confirm information; • provide customer service.
7. Payments and Financial Data
The application does not need to store complete bank card details.
Where a transaction requires payment through an external service, that provider may process the necessary information in accordance with its own terms and policies.
Casa Almacén may retain commercial information necessary to identify and document a transaction or payment.
8. Invoicing and Commercial Documentation
Casa Almacén may process and retain data required to issue:
• invoices; • tax documentation; • receipts; • accounting records; • commercial documentation.
Such data may be retained for the periods required by applicable law even if the user subsequently requests deletion of their account.
9. Parties With Whom We May Share Information
Casa Almacén may share only the information necessary with providers that assist in delivering its services, including:
• technology providers; • hosting and storage providers; • analytics services; • messaging and communications providers; • logistics and transportation providers; • payment services; • administrative and accounting services; • professional service providers; • public authorities where required by law.
Providers must process information for the relevant purposes and apply reasonable protection measures.
10. International Data Transfers
Some technology providers used by Casa Almacén may operate or store information outside the Argentine Republic.
In such cases, international data transfers may occur.
Casa Almacén will seek to ensure that these transfers are carried out in accordance with applicable law and using appropriate safeguards.
11. Data Retention
Personal data will be retained for as long as reasonably necessary for the purposes for which it was collected.
Relevant factors may include:
• whether an account remains active; • the commercial relationship; • pending quotations; • orders; • tax obligations; • accounting obligations; • security; • fraud prevention; • potential legal claims.
When personal data is no longer required and there is no legal obligation to retain it, it may be deleted or anonymised.
12. Account Deletion
Users may request deletion of their account.
The request may be initiated through the relevant function within the application.
Information about account deletion will also be available at: www.casaalmacen.com/delete-account
or by contacting: info@casaalmacen.com
Casa Almacén will delete or anonymise personal information that is no longer required and that it is not legally required to retain.
Account deletion does not necessarily result in immediate deletion of:
• orders; • invoices; • tax documentation; • accounting documentation; • payment records; • delivery notes; • or other records that must be retained under applicable law.
13. Data Subject Rights
Under Argentine Personal Data Protection Law No. 25,326, data subjects may exercise, as applicable, their rights to:
• information; • access; • rectification; • updating; • deletion.
Requests may be sent to: info@casaalmacen.com
Casa Almacén may request reasonable information to verify the identity of the person submitting the request.
Access requests will be answered within the applicable statutory period.
Requests for rectification, updating or deletion will be processed in accordance with the timeframes established by applicable regulations.
The Agency for Access to Public Information (Agencia de Acceso a la Información Pública - AAIP) is the supervisory authority for Law No. 25,326 and may receive complaints and claims relating to personal data processing.
14. Commercial Communications
Casa Almacén may send news, launches, collections or other commercial communications where an appropriate legal basis exists.
Users may request to stop receiving promotional communications.
Opting out of promotional communications will not prevent Casa Almacén from sending necessary messages relating to:
• an account; • a quotation; • an order; • a delivery; • or another ongoing transaction.
15. Security
Casa Almacén applies reasonable technical and organisational measures designed to protect personal data against:
• unauthorised access; • loss; • alteration; • disclosure; • destruction; • misuse.
Internal access to information should be limited to persons who reasonably require it in order to perform their duties.
No electronic system can guarantee absolute security.
16. Third-Party Personal Data
Where a user provides personal information relating to another individual, the user must have sufficient authority to do so.
Casa Almacén will use such information only for the purpose related to the relevant transaction.
17. Third-Party Services
The application may contain links or access to third-party services.
Casa Almacén does not control the privacy policies of such third parties.
Users are encouraged to review the relevant policies before providing information through those services.
18. Children
The Casa Almacén application is not specifically designed for children.
Casa Almacén does not intentionally seek to collect children's personal data for purposes incompatible with the nature of its services.
19. Changes to This Policy
Casa Almacén may update this Privacy Policy when:
• new features are introduced; • data-processing activities change; • new providers are introduced; • technology changes; • updates are required due to changes in applicable law.
The current version will be identified by its last-updated date.
Where a change is material, Casa Almacén may inform users through the appropriate channels.
20. Applicable Law
Personal data processing is subject to the laws of the Argentine Republic, including Personal Data Protection Law No. 25,326, its implementing regulations and supplementary legislation.
21. Contact
For enquiries relating to privacy, personal-data protection, access, rectification, updating or deletion:
CASA ALMACÉN - TRES LUNAS SRL CUIT: 30-71460369-4 Avenida Olazábal 5202, 2nd Floor, Apartment C, CP 1431 Ciudad Autónoma de Buenos Aires, Argentina info@casaalmacen.com www.casaalmacen.com